Find answers to common questions about our sustainable biomass products, certifications, delivery, and services. Can't find what you're looking for? Contact us directly.
We supply three main products: sustainable wood chips with flexible moisture content levels for biomass boilers, ENplusA1 certified wood pellets through our sister brand Prime Pellets (including equine and cat litter products), and clean electricity generated through our Combined Heat & Power plant in Saxilby, Lincolnshire.
Wood chips are larger pieces of wood typically used in commercial and industrial biomass boilers, available at various moisture content levels. Wood pellets are compressed wood particles that are more uniform in size and density, ideal for residential heating systems and small-scale applications. Our pellets are ENplusA1 certified for premium quality.
Our 100% virgin wood chips can be dried to a variety of moisture content levels to suit your specific requirements and boiler specifications. Different biomass systems have different optimal moisture content needs, so we work with you to provide the right specification for your application. Contact us to discuss your requirements.
We haven't turned down an order due to insufficient capacity and we don't plan on it. Whatever your requirement, get in touch and we'll work with you to meet your needs. Our scalable operations and reliable supply chain ensure we can handle orders of any size.
Our products hold four major certifications: BSL (Biomass Suppliers List) for RHI eligibility, Woodsure for wood fuel quality assurance, FSC Chain of Custody for full traceability back to the forest, and ENplusA1 for our premium pellet products. These certifications ensure the highest standards of quality, sustainability, and environmental responsibility.
Yes, all our wood chips are BSL certified, which means they meet the requirements for Renewable Heat Incentive (RHI) payments. BSL certification ensures our fuel meets strict quality and sustainability standards required by the UK government's RHI scheme, allowing customers to claim payments for using renewable heating.
FSC (Forest Stewardship Council) Chain of Custody certification means that all our products are 100% traceable back to the forest source. This ensures that the wood comes from responsibly managed forests that meet strict environmental, social, and economic standards. You can verify the sustainable origin of every product we supply.
ENplusA1 is the highest quality certification for wood pellets in Europe. Our Prime Pellets brand carries this certification, which guarantees low ash content, consistent heating value, optimal moisture content, and premium quality suitable for residential heating systems. It's the gold standard for wood pellet quality.
Yes, all our wood chips are made from 100% virgin wood with full FSC Chain of Custody certification. This means the wood has not been previously used or treated, ensuring clean-burning fuel with consistent quality and no contaminants. Virgin wood provides better performance and is safer for your biomass boiler.
We deliver nationwide from our facility in Saxilby, Lincolnshire. Our location provides convenient access via the A57, making deliveries efficient and reliable across the UK. Contact us to discuss your specific location and delivery requirements.
Minimum order quantities vary depending on the product and delivery location. We can accommodate both small residential orders and large commercial requirements. Contact us with your needs, and we'll work with you to find a solution that suits your requirements and budget.
You can request a quote through any of these methods:
Please include details about your requirements such as quantity needed, delivery location, and preferred moisture content if applicable.
Delivery times depend on your location, order size, and current demand. We maintain a reliable supply chain with our 3000 tonnes per month capacity. Once your order is confirmed, we'll provide you with a specific delivery schedule. We always aim to meet your timeline requirements and can often accommodate urgent orders.
Yes, we offer competitive pricing for bulk orders and regular customers. Our scalable capacity of 3000 tonnes per month allows us to efficiently serve large commercial and industrial requirements. Contact us with your volume needs, and we'll provide a customized quote with appropriate pricing for your order size.
Can't find the answer you're looking for? Our team is ready to help. Get in touch and we'll answer any questions you have about our sustainable biomass products and services.
Mon-Fri: 8:00 AM - 5:00 PM